pk194 Privacy Policy

1 Who We Are

pk194 is an internationally licensed online gaming platform operating at pk194.net and serving English-speaking Pakistani players. References in this policy to "pk194", "we", "us", or "our" refer to the platform operator and its associated data processing entities acting as data controller in respect of the personal data you provide.

pk194 operates under an international gaming licence. As a condition of that licence, pk194 is required to implement and maintain data protection standards, identity verification procedures, and responsible gaming controls that meet the licensing authority's published requirements. This Privacy Policy reflects those obligations in addition to our own commitment to transparent data handling.

For all data-related enquiries, your primary point of contact is the pk194 Data Protection team, reachable via the contact details provided in Section 14 of this policy.

2 Personal Data We Collect

pk194 collects personal data through several channels. The categories of data we collect are set out below.

2.1 Registration Data

When you create a pk194 account, we collect:

• Full legal name as it appears on your government-issued identity document.
• Date of birth (to verify that you are aged 21 or above).
• Email address (used as your primary pk194 login identifier and for account communications).
• Mobile number (for two-factor authentication and account security notifications).
• City and province of residence within Pakistan (Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and other cities).
• Currency preference (PKR is the default and primary currency on pk194).

2.2 Identity Verification (KYC) Data

To comply with our licensing obligations and applicable Anti-Money Laundering (AML) regulations, pk194 may request the following documents at registration, upon first withdrawal, or at any point deemed necessary:

• Copy of a valid Pakistani CNIC (Computerised National Identity Card) or passport.
• Proof of residential address — such as a utility bill or bank statement dated within the past three months.
• Proof of ownership of the payment method used — for example, a screenshot of your JazzCash or EasyPaisa account showing your registered mobile number, or a bank statement showing your name and account number for HBL, UBL, or Allied Bank.
• Source-of-funds documentation for withdrawals above specified thresholds.

2.3 Transaction Data

pk194 maintains records of all financial transactions conducted through your account, including deposit amounts and timestamps, withdrawal requests and processing outcomes, bonus credits and wagering activity, and account balance history. These records are retained for the periods specified in Section 7 of this policy.

2.4 Gaming Activity Data

We record your gaming activity on pk194, including the games you play, bet amounts, game outcomes, session durations, and sports markets you wager on. This data is used for account management, responsible gaming monitoring, fraud detection, and dispute resolution purposes.

2.5 Technical & Device Data

When you access pk194.net, our systems automatically collect certain technical data, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and pages visited within pk194.net. This data is used for security monitoring, fraud prevention, and platform optimisation.

2.6 Communications Data

If you contact pk194 customer support via email or live chat, we retain records of those communications, including the content of messages, dates, and any attachments, for quality assurance and dispute resolution purposes.

3 How We Use Your Personal Data

pk194 uses your personal data for the following purposes:

4 Legal Basis for Processing

pk194 processes your personal data on the following legal grounds:

• Contractual necessity: Processing your registration data, KYC documents, and transaction records is necessary for the performance of our agreement with you as a pk194 account holder.
• Legal obligation: Processing for AML compliance, age verification, and regulatory reporting is required to fulfil our obligations under our international gaming licence and applicable financial crime legislation.
• Legitimate interests: Processing technical and device data for fraud detection, security monitoring, and platform improvement is conducted on the basis of pk194's legitimate interest in maintaining a secure and fair gaming environment.
• Consent: Processing your data for marketing communications — including PKR bonus notifications, PSL promotions, and platform news — is conducted only where you have provided explicit consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

5 Sharing Your Personal Data

pk194 does not sell, rent, or trade your personal data to third parties. We share personal data only in the following limited circumstances:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Allied Bank, SadaPay, and USDT TRC20 processing partners receive the minimum transaction data necessary to process your deposits and withdrawals. These processors operate under their own data protection policies and applicable Pakistani financial regulation.
• Identity verification providers: Third-party KYC service providers process identity documents on our behalf under strict data processing agreements that prohibit secondary use of your data.
• Fraud prevention and security services: Aggregated technical and behavioural data may be shared with anti-fraud service providers to identify and prevent account abuse, multiple account creation, and payment fraud.
• Regulatory and law enforcement authorities: pk194 will disclose personal data to relevant regulatory bodies, law enforcement agencies, or financial intelligence units where required to do so by law, court order, or our licensing authority's instructions — without prior notice to you where permitted or required.
• Corporate restructuring: In the event of a merger, acquisition, or transfer of pk194's business operations, your personal data may be transferred to the successor entity, which will be bound by the terms of this Privacy Policy or a substantially equivalent successor policy.

All third-party service providers who process personal data on pk194's behalf are required to process that data only on our instructions and for the purposes specified in their data processing agreements with us.

6 International Data Transfers

pk194 is an internationally operated platform. Your personal data may be transferred to and processed in countries outside Pakistan, including the jurisdiction in which pk194 holds its gaming licence and the locations of our technology and payment processing infrastructure.

Where personal data is transferred internationally, pk194 takes reasonable steps to ensure that an adequate level of protection is maintained, including through contractual safeguards with recipient entities. By registering a pk194 account and accepting these policies, you consent to such international transfers as described herein.

7 Data Retention

pk194 retains personal data for as long as is necessary for the purposes for which it was collected, subject to the following minimum retention periods:

Data retained beyond the periods above for legal or regulatory reasons will be held in restricted access storage and will not be used for any operational purpose. Upon expiry of applicable retention periods, data will be securely deleted or anonymised.

8 Cookies & Tracking Technologies

pk194.net uses cookies and similar tracking technologies to provide you with a functional, secure, and personalised gaming experience. By continuing to use pk194.net with your browser configured to accept cookies, you consent to our use of cookies as described below.

You can manage cookie settings through your browser's privacy controls. Note that disabling essential cookies will affect your ability to use core pk194 platform features, including login and balance display.

9 Your Data Rights

Subject to applicable law and our legal retention obligations, you have the following rights in relation to the personal data that pk194 holds about you:

• Right of access: You may request a copy of the personal data pk194 holds about you at any time. We will respond to verified access requests within 30 days.
• Right to rectification: If you believe any personal data we hold is inaccurate or incomplete, you may request that we correct or update it. Certain data — such as your legal name and date of birth as verified by KYC — cannot be changed without submission of updated identity documents.
• Right to erasure: You may request deletion of your personal data. This right is subject to our legal obligation to retain certain data for AML and licensing compliance purposes. Where deletion is not possible in full, we will inform you of the specific retention obligations that apply.
• Right to restrict processing: You may request that we suspend active processing of your data in certain circumstances — for example, while the accuracy of data you have contested is under review.
• Right to object: You may object to processing based on our legitimate interests. Where your objection is upheld, we will cease that processing unless we can demonstrate compelling legitimate grounds.
• Right to withdraw consent: Where processing is based on your consent — specifically, marketing communications — you may withdraw that consent at any time with immediate effect on future processing.

To exercise any of these rights, submit a written request to [email protected] with sufficient detail to identify your account and the specific right you wish to exercise. We may request identity verification before processing any data rights request. All requests will be responded to within 30 days of receipt of a complete and verified request.

10 Children & Minors

pk194 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. The minimum age requirement to register and use pk194 is 21 years. If you are under 21, you must not access pk194.net, create an account, or use any pk194 service.

If pk194 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to close the associated account, return any net deposited balance where legally permissible, and securely delete the personal data of the minor in question, subject to any retention obligations required for regulatory reporting purposes.

If you believe a minor has accessed or registered on pk194, please contact [email protected] immediately so that we may investigate and take appropriate action.

11 Security Measures

pk194 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• TLS 1.2 or higher encryption for all data in transit between your device and pk194.net.
• One-way cryptographic hashing of all account passwords — your password is never stored in readable form.
• Access controls limiting internal access to personal data to pk194 personnel with a documented operational need.
• Regular security assessments of pk194's infrastructure and data handling procedures.
• Two-factor authentication available and encouraged for all pk194 player accounts.
• Automated anomaly detection systems that flag unusual login activity, rapid IP address changes, and atypical transaction patterns for manual review.

Notwithstanding these measures, no online system is entirely immune to security incidents. In the event of a data breach that poses a risk to your rights, pk194 will notify affected players and relevant authorities in accordance with our licensing obligations and applicable data breach notification requirements.

12 Marketing Communications

With your consent, pk194 may send you promotional communications regarding bonuses, PSL and cricket betting promotions, new game releases, platform features, and exclusive PKR offers. These communications may be delivered by email or SMS to the contact details registered on your pk194 account.

You may opt out of marketing communications at any time by:

• Updating your communication preferences within the pk194 account settings panel.
• Clicking the unsubscribe link included in any marketing email sent by pk194.
• Contacting pk194 support in writing at [email protected] with a request to be removed from marketing lists.

Opting out of marketing communications will not affect your receipt of transactional and account communications — such as deposit confirmations, withdrawal notifications, security alerts, and KYC requests — which are sent on the basis of contractual necessity and cannot be opted out of while your account remains active.

13 Changes to This Privacy Policy

pk194 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or platform features. Updated versions will be published on this page with a revised effective date.

Where changes to this policy are material — for example, where we introduce a new category of data processing or a new class of third-party sharing — pk194 will notify registered players by email or via an in-platform notification prior to the change taking effect. Your continued use of pk194 following publication of an updated policy constitutes acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically to stay informed about how pk194 handles your personal data. The effective date at the top of this page will always reflect the version currently in force.

14 Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise a data right, or want to raise a privacy-related concern or complaint, please contact the pk194 Data Protection team using the details below. We aim to acknowledge all privacy enquiries within 48 hours and to provide a substantive response within 30 days.